Comments on: A Story of Steak and Customer Service http://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#utm_source=rss&utm_medium=rss&utm_campaign=a-story-of-steak-and-customer-service A personal finance blog teaching you how to live debt free and use credit wisely. Fri, 10 Feb 2012 15:18:07 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jimmy Kiblerhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-53099 Jimmy Kibler Sun, 10 Jan 2010 20:23:34 +0000 http://www.nodebtplan.net/?p=4305#comment-53099 Good Idea.I always get extra and the reason is that I ask what discounts or promotions are available. Good Idea.I always get extra and the reason is that I ask what discounts or promotions are available.

]]> By: Roundup and Link Love – Deep Freeze 2010 Editionhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-53054 Roundup and Link Love – Deep Freeze 2010 Edition Sun, 10 Jan 2010 07:02:00 +0000 http://www.nodebtplan.net/?p=4305#comment-53054 [...] A Story of Steak and Customer Service [...] [...] A Story of Steak and Customer Service [...]

]]> By: Black Coffee: My Favorite Blogs, Money News & Opinions #28http://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52964 Black Coffee: My Favorite Blogs, Money News & Opinions #28 Sat, 09 Jan 2010 01:11:32 +0000 http://www.nodebtplan.net/?p=4305#comment-52964 [...] Debt Plan – Kevin had a very interesting story about steak and customer service.   The moral of Kevin’s story is never – and I mean never ever ever – be afraid [...] [...] Debt Plan – Kevin had a very interesting story about steak and customer service.   The moral of Kevin’s story is never – and I mean never ever ever – be afraid [...]

]]> By: Len Penzohttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52930 Len Penzo Fri, 08 Jan 2010 14:31:39 +0000 http://www.nodebtplan.net/?p=4305#comment-52930 You're right, Megan. The time to complain would have been at the point of discovery - but I wasn't willing to make a return trip to the restaurant to complain. End result: no soup for me. (If I was the Soup Nazi I aouldn;t have given me any soup either.) Len Len Penzo dot Com You’re right, Megan. The time to complain would have been at the point of discovery – but I wasn’t willing to make a return trip to the restaurant to complain.

End result: no soup for me. (If I was the Soup Nazi I aouldn;t have given me any soup either.)

Len
Len Penzo dot Com

]]> By: Meganhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52928 Megan Fri, 08 Jan 2010 14:07:57 +0000 http://www.nodebtplan.net/?p=4305#comment-52928 The time to speak up was when you got home and realized you had the wrong meal. The manager could have been more apologetic, but he must not have thought it was that big of a deal to you if you are only mentioning it two weeks later. On Christmas Eve, something similar happened - I ordered two pizzas from a favorite restaurant. One was correct, the other had the wrong toppings. I called the restaurant within 2 minutes of receiving the pizza, and the manager was extremely apologetic. Instead of getting a new pizza right then and there (we were all hungry and didn't want to wait the 30-45 minutes for the new pizza to arrive, and the pizza with the correct toppings was actually pretty good), I now have a credit for a free pizza the next time I order. The time to speak up was when you got home and realized you had the wrong meal. The manager could have been more apologetic, but he must not have thought it was that big of a deal to you if you are only mentioning it two weeks later.

On Christmas Eve, something similar happened – I ordered two pizzas from a favorite restaurant. One was correct, the other had the wrong toppings. I called the restaurant within 2 minutes of receiving the pizza, and the manager was extremely apologetic. Instead of getting a new pizza right then and there (we were all hungry and didn’t want to wait the 30-45 minutes for the new pizza to arrive, and the pizza with the correct toppings was actually pretty good), I now have a credit for a free pizza the next time I order.

]]> By: Len Penzohttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52883 Len Penzo Fri, 08 Jan 2010 06:22:51 +0000 http://www.nodebtplan.net/?p=4305#comment-52883 Good for you, Kevin! You have proven that it never hurts to ask. Here's a quick example of the flip side to that... Three weeks ago the Honeybee and I picked up some food to go at our favorite Mexican restaurant down the road. When we got home, they had given me the wrong meal. Flash forward to last week: We went back to have dinner there. So the Honeybee mentioned what happened two weeks earlier to the manager. You know what he did? He said, "Huh!" and then he just shrugged his shoulders - as in: "Ha! No soup for you!" This guy basically told us to get bent. Imagine that, my very own local version of the Soup Nazi. LOL Will I ever go back? Yeah. Unfortunately (or not), the food just can't be beat. Best, Len Len Penzo dot Com Good for you, Kevin! You have proven that it never hurts to ask.

Here’s a quick example of the flip side to that…

Three weeks ago the Honeybee and I picked up some food to go at our favorite Mexican restaurant down the road. When we got home, they had given me the wrong meal.

Flash forward to last week: We went back to have dinner there. So the Honeybee mentioned what happened two weeks earlier to the manager.

You know what he did? He said, “Huh!” and then he just shrugged his shoulders – as in: “Ha! No soup for you!”

This guy basically told us to get bent. Imagine that, my very own local version of the Soup Nazi. LOL

Will I ever go back? Yeah. Unfortunately (or not), the food just can’t be beat.

Best,

Len
Len Penzo dot Com

]]> By: Kevinhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52793 Kevin Thu, 07 Jan 2010 02:44:47 +0000 http://www.nodebtplan.net/?p=4305#comment-52793 It is actually Flemings, so it is part of a chain... but a good chain. It is actually Flemings, so it is part of a chain… but a good chain.

]]> By: Lizhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52782 Liz Wed, 06 Jan 2010 21:27:57 +0000 http://www.nodebtplan.net/?p=4305#comment-52782 I just tried to negotiate yesterday with Frontier Communications after I opened my phone bill and found my internet service will go up $230.00 a year ( second year of contract) they did not want to hear it so I said fine when the contract is up I will cancel my service internet and land lines. And so it goes. I just tried to negotiate yesterday with Frontier Communications after I opened my phone bill and found my internet service will go up $230.00 a year ( second year of contract) they did not want to hear it so I said fine when the contract is up I will cancel my service internet and land lines. And so it goes.

]]> By: Golfing Girlhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52771 Golfing Girl Wed, 06 Jan 2010 18:26:42 +0000 http://www.nodebtplan.net/?p=4305#comment-52771 My golfing buddies and I do this often. We gather 3 foursomes together to play on a certain day, then call around to different courses in the area. We ask about their rates and then ask if it's possible to get a "group rate" if we agree to bring 12 people. Almost all courses will cut us some kind of deal when they hear we're bringing a large group. My golfing buddies and I do this often. We gather 3 foursomes together to play on a certain day, then call around to different courses in the area. We ask about their rates and then ask if it’s possible to get a “group rate” if we agree to bring 12 people. Almost all courses will cut us some kind of deal when they hear we’re bringing a large group.

]]> By: Meganhttp://www.nodebtplan.net/2010/01/05/a-story-of-steak-and-customer-service/#comment-52753 Megan Wed, 06 Jan 2010 14:41:52 +0000 http://www.nodebtplan.net/?p=4305#comment-52753 I think some people are afraid to ask because they think they'll look greedy/entitled/rude. This is why I try to start my requests with "Would it be possible...." I think some people are afraid to ask because they think they’ll look greedy/entitled/rude. This is why I try to start my requests with “Would it be possible….”

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